Terms of Service

Agreement to Terms

By browsing Frost Buddy or placing an order through frosttubuddy.com, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Order Process and Acceptance

Every order placed at Frost Buddy is considered an offer to purchase. Your order is only accepted once it has shipped. An order confirmation email does not indicate order acceptance.

We reserve the right to decline or cancel orders due to:

Items being out of stock
Pricing errors
Suspected fraudulent activity

If an order is canceled after payment, Frost Buddy will issue a full refund.

Availability of all products, including new arrivals, drinkware, and accessories, is not guaranteed until your order has shipped.

Handling Unavailable Items

If a product you ordered becomes unavailable, Frost Buddy will contact you with the following options:

Wait for the product to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Warranty for Drinkware

All Frost Buddy drinkware products come with a 1-year limited warranty covering manufacturing defects under normal use, such as lid failures, seal leaks, or loss of insulation.

This warranty excludes coverage for:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage caused by improper use, including exposure to stoves or microwaves
Damage resulting from improper washing or care

To submit a warranty claim, provide a copy of your original receipt or your order number. Warranty claims are fulfilled by replacement parts or products; refunds are not issued under this warranty.

Your Responsibilities

Provide complete and accurate shipping and contact information when placing your order.
Frost Buddy is not responsible for orders shipped to incorrect addresses due to inaccurate information provided by you.
Any costs for reshipping caused by incorrect address information may be charged to you.
Follow all care instructions included with your product to maintain its condition and warranty eligibility.
Damage caused by improper care is not covered by Frost Buddy’s warranty.

Limitation of Liability

Frost Buddy’s liability for any order is limited to the total purchase amount paid by you. We disclaim all liability for any indirect, incidental, or consequential damages arising from the use of our website or products, as allowed by law.