Shipping Policy

Order Processing

Frost Buddy confirms payment and processes all orders within 1-3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Fees and Eligibility

Orders within the United States totaling over $60 qualify for free standard shipping.
For orders under $60, a flat rate shipping fee applies. This fee is calculated and displayed clearly at checkout before completing your purchase.

Delivery Timeframes

Domestic Standard Shipping: Typically delivered within 3-7 business days after your order ships.
International Shipping: Delivery times vary by destination and customs processing, generally ranging from 7-21 business days after dispatch.

Please note that customs, carriers, or weather conditions can occasionally cause delays beyond these timeframes.

Order Tracking

Once your Frost Buddy order ships, you will receive a shipping confirmation email with a tracking number sent to your checkout email address. Allow 24-48 hours for tracking updates to appear after the shipping label is created.

If your tracking shows no progress over an extended period, please contact us at hefetz@b-16b.top so we can coordinate with the carrier to assist you.

International Duties and Customs

International shipments may incur customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in your order total or shipping costs.

If a shipment is refused due to unpaid customs fees, the carrier may return or destroy the parcel. In these cases, original shipping fees are non-refundable.

Shipping Address Accuracy and Returned Parcels

Ensure your shipping address is correct and complete to avoid delivery issues.
If a parcel is returned to Frost Buddy due to an incorrect address or unclaimed delivery, we will contact you to arrange reshipping.
Additional shipping fees may apply to reship returned orders.

Lost or Damaged Shipments

If your package arrives damaged, keep the original packaging intact and notify us within 7 days at hefetz@b-16b.top. Please include photos showing the damage.

If tracking shows your package was delivered but you did not receive it, first contact the carrier to file a claim. Frost Buddy will assist you with investigations and claims as much as possible.